Flowers Brent Returns, Refunds & Complaints Policy
Our Commitment to Fresh Flowers in Brent
At Flowers Brent, we understand how important it is for you to receive the freshest, most beautiful blooms. As a trusted local Brent florist, we take pride in providing high-quality flowers to households and businesses throughout our community. All our bouquets and arrangements are crafted on demand, ensuring that freshness and quality are guaranteed with every delivery.
Fresh Flowers Guarantee
We are committed to the highest standards of freshness and quality. Each flower arrangement is carefully checked before dispatch, but on rare occasions, issues can occur during transit. That’s why we offer our Fresh Flowers Guarantee in Brent—if your flowers don’t arrive looking vibrant and fresh, we’ll put things right.
Damaged-on-Arrival Policy
If your order arrives damaged, wilted, or not as expected, please let us know as soon as possible. For a quick resolution, we suggest contacting us within 24 hours of delivery. To help us assess the issue, please keep the original packaging and take a photograph of the damaged or unsatisfactory flowers. This helps us verify the condition and provide the best possible resolution promptly.
Freshness Window
Our arrangements are designed to last. Flowers Brent guarantees that all delivered fresh flowers will remain beautiful for at least 5 days, provided they are cared for according to our care instructions. If your flowers do not maintain their freshness within this window, contact us so we can assist you and uphold our guarantee.
Refund and Replacement Options
Your satisfaction is our top priority. If your flowers arrive damaged, do not remain fresh as promised, or your order does not meet your expectations, we offer the following options:
- Replacement: We can arrange for a fresh replacement bouquet to be delivered to you as quickly as possible.
- Refund: If preferred, we will issue a full or partial refund depending on the issue.
The selected resolution will be agreed upon following our review of your case. Our team will work with you to ensure a swift and fair outcome, so you can continue enjoying our flower delivery service in Brent with absolute confidence.
How to Make a Complaint
If you are unhappy with your Flowers Brent experience for any reason, we want to hear from you. You can get in touch with us through our website or by visiting our Brent store in person. Please provide your order details and, if applicable, photographic evidence so we can investigate your complaint quickly and fairly.
We aim to acknowledge all complaints within 1 working day and resolve most queries within 3 working days. Your feedback is greatly valued and helps us improve our services for all our local customers.
Your Local Brent Florist
Flowers Brent is proud to serve the homes and businesses of our local community. We stand behind our fresh flower guarantee and are always ready to address any questions, concerns, or feedback you may have. Thank you for choosing us as your trusted Brent florist.
