Welcome to Flowers Brent. These Terms and Conditions ("Terms") apply to all online purchases and delivery orders placed through the Flowers Brent website by customers located in Brent and the surrounding areas. By accessing our website or placing an order, you agree to comply with these Terms alongside any additional policies referred to herein. These Terms are intended to protect your interests as a customer and our role as a flower delivery provider. Please read these conditions carefully before using our services.
Flowers Brent provides an online platform enabling customers in Brent and neighbouring areas to purchase fresh flowers and related gifts. The details of available products, including description, price, and estimated delivery dates, are displayed on our website. Orders placed via our online store are subject to our acceptance and availability.
To place an order, follow these key steps:
Upon successful submission, you will receive an order confirmation. This email confirms receipt of your order, but not necessarily acceptance. Acceptance occurs upon dispatch of your order. We reserve the right to decline or cancel any orders at our discretion, and you will be notified accordingly if this occurs, along with details regarding any refund if applicable.
Payment for flowers and delivery services is made securely via the Flowers Brent website at the time of ordering. We accept the payment methods as indicated at the checkout, which may include major debit and credit cards. All prices are shown in British Pounds Sterling (GBP) and are inclusive of relevant UK VAT unless otherwise stated.
Full payment is required before we process and reserve your order. Should your payment method be declined, the order will not be processed and you will be notified. We are not responsible for any charges that may be imposed by your card issuer, bank or other payment provider as a result of processing your payment online.
The prices for our flowers and delivery may change without prior notice, but such changes will not affect orders for which we have already sent a confirmation of dispatch.
Flowers Brent offers delivery services to customers across Brent and neighbouring localities. Delivery options, estimated timelines, and any associated fees are clearly outlined during the checkout process based on your delivery address.
Although we aim to deliver on your selected date, please note that delivery times are estimates and cannot be guaranteed, particularly during peak periods such as Valentine’s Day, Mother’s Day, or Christmas. In cases beyond our reasonable control—such as extreme weather, traffic delays, or other unforeseen events—delivery may be delayed. We will make reasonable efforts to keep you informed in such cases, but we cannot accept liability for late deliveries arising from events outside our control.
Customers are responsible for ensuring all recipient details, including names, addresses, and contact numbers, are complete and accurate. We cannot be held liable for any failed or delayed delivery due to incorrect or incomplete information supplied by the customer. Where available, we may attempt to leave flowers with a neighbour or in a safe location if the recipient is unavailable, unless you specify otherwise at checkout.
Your satisfaction is important to us. If you wish to cancel or amend your order, you must notify us as soon as possible. Cancellations or changes can only be made prior to dispatch or prior to your flowers being prepared for delivery. Once we begin preparation or your order has been dispatched, we are unable to offer changes or cancellation due to the perishable nature of our products.
If cancellation is possible and within the permitted period, you will receive a full refund using your original method of payment. Refunds may take several business days to process depending on your bank or payment provider.
If an order is prepared or dispatched before a cancellation request is received, or if perishable goods have already been delivered, we regret that we are unable to provide a refund. Exceptions may be made at our discretion if goods are proven to be faulty or damaged (see below).
We take great pride in delivering quality flowers for Brent and the surrounding areas. If, upon receipt of your order, you identify significant faults, damage or quality concerns, please contact us promptly. To assess claims, we may require photographic evidence of any issues. If flowers are deemed by us to be unsatisfactory due to our error or the fault of our delivery partners, we may offer a replacement, refund, or alternative resolution at our discretion.
Because flowers and their presentation are naturally variable, reasonable substitutions may occasionally be necessary. In such cases, we will do our utmost to match the style, theme, and value of your original choice. Substitutions will always be made with flowers of equal or greater value.
Our liability to you in connection with any order is strictly limited to the purchase price of that order. To the maximum extent permitted under English law, we do not accept liability for any indirect loss, loss of enjoyment, loss of profits, or any other consequential losses howsoever arising.
Flowers Brent will not be responsible for events outside its control, including but not limited to: acts of God, adverse weather, pandemic, governmental restrictions, third-party failures, or unavoidable delays. We are also not liable for the failure to provide the service as a result of incorrect details provided by you, recipient unavailability, or circumstances where delivery is not safely possible.
Nothing in these Terms shall limit or exclude our liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any matter in respect of which it would be unlawful for Flowers Brent to exclude or restrict liability.
By using the Flowers Brent website, you agree not to use our service for any unlawful, abusive or fraudulent purposes. You must not attempt to interfere with the website’s normal operations or attempt unauthorised access to any part of our website or systems.
All content, photographs, product names, and text available on our website remain the property of Flowers Brent or our licensors. You may view and access content for personal shopping purposes, but copying, downloading or distributing any portion of our website for commercial use without our written consent is prohibited.
Flowers Brent is committed to your privacy and complies fully with relevant UK data protection laws. Your data will only be used for the purposes of fulfilling your order, communicating with you, and, if you choose, keeping you informed about offers and updates. Please refer to our Privacy Policy for full details on how we manage and protect your personal information.
We reserve the right to make changes to these Terms at any time to reflect changes in our business, supplier terms, third party requirements, or legal or statutory obligations. Any alterations will be posted on our website and take immediate effect for any subsequent orders. We recommend you review these Terms before each purchase and contact us if you have any queries.
These Terms and any disputes or claims arising in connection with them (including non-contractual disputes or claims) are governed by and construed in accordance with the laws of England and Wales. You agree that the courts of England and Wales shall have exclusive jurisdiction over any dispute arising under or in connection with these Terms and your use of the Flowers Brent website.
These Terms and Conditions apply to customers placing orders for delivery across Brent and its surrounding areas. If you have any doubts about whether your address is covered, please consult our website or contact us prior to placing your order to avoid disappointment.
Thank you for choosing Flowers Brent. We look forward to delivering your flowers and providing a service you can trust across Brent and the surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 84 Brent St, London, NW4 2EF.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Brent, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Brent.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
